What services are included in the new Support at Home program?
Nexia Aged Care takes a client focused approach, building lasting relationships and offering care that feels familiar, connected, and uniquely yours. We ensure every person feels valued, connected, and supported wherever they call home.
Personal Care
Domestic Assistance
Transport
Restorative Care
Companionship & Community Connection
Allied Health & Nursing Services
Medication Support & Health Monitoring
Gardening & Maintenance
Care Management & Clinical Oversight
How Support at Home actually works
A simple guide to what you’re entitled to, what you’ll pay, and how to get started.
- All 8 government funding levels, explained
- What Nexia charges, in plain English
- A worked example of weekly hours and what you'll actually pay
- The 5 steps to getting started
The support with cleaning, shopping, and getting out for social outings makes my day-to-day life so much easier. I know I’m in safe hands.
Support at Home: A New Approach to In-Home Care
Support at Home replaces the former Home Care Package program, introducing a more flexible and personalised way to access home care.
Our Promise:
- A care plan shaped around you, not a one size fits all solution.
- Transparent costs and funding; no hidden fees.
- Professional, compassionate staff who respect your dignity, privacy, and cultural values.
- Local support you can rely on in Melbourne and surrounding areas.
- We welcome clients with Assistive Technology and Home Modifications funding, because everyone deserves access to support, no matter their funding level.
- A comprehensive clinical assessment for every new client at no additional cost, so your care is planned safely and thoroughly from the beginning.
Making the Most of Your Support at Home Funding
At Nexia Aged Care, we understand that managing government funding can feel overwhelming. That’s why our Care Managers take the time to guide you through your options, helping you plan and use your funds in ways that truly support your needs and goals.
We focus on making your care journey simple, transparent, and flexible so you can spend less time worrying about budgets and more time enjoying the comfort of home.
Every new client receives a comprehensive clinical assessment at no additional cost. This ensures that any health or nursing needs are identified early, without you needing to use your funding for an initial assessment. It allows us to plan your care safely, thoughtfully and in a way that truly reflects your individual needs.
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Let’s work out how to make your care journey simple and transparent, so you can access the right services for your needs.
Where we provide care
We proudly deliver in-home care in the western and northern metropolitan suburbs.
Frequently asked questions
Who is eligible for Support at Home funding?
If you’re aged 65 or over (or 50+ for Aboriginal and Torres Strait Islander peoples) and need help to stay independent at home, you may qualify for government-funded support through My Aged Care.
Your eligibility is determined through an assessment, which looks at your health, mobility, and daily living needs. Our Care Managers can guide you through registration and assessment, step-by-step.
What is the Support at Home program?
The Support at Home program is the Australian Government’s new model for in-home aged care. It will replace Home Care Packages (HCP) and Short-Term Restorative Care (STRC).
This reform aims to make it simpler for older Australians to access coordinated, flexible, and high-quality care at home.
How do I apply for funding?
You can apply by contacting My Aged Care on 1800 200 422 or visiting their website. They’ll organise an ACAT/ACAS assessment to understand your needs and determine what level of support you qualify for.
If you’d like help, Nexia Aged Care can walk you through the process and liaise with My Aged Care on your behalf.
What services can be included in my care plan?
Your care plan is completely tailored to your needs and may include:
- Personal Care (e.g., showering, grooming, dressing)
- Domestic Assistance (e.g., cleaning, laundry, meal prep)
- Nursing and Allied Health (e.g., wound care, physio, OT, podiatry)
- Social and Transport Support (e.g., appointments, community activities)
- Home and Garden Maintenance (e.g., minor repairs, lawn care)
- Mobility aids or home modifications (e.g., ramps, rails, bathroom safety)
What is Care Management — and why does it matter?
Care Management means having a dedicated professional who oversees and coordinates your care.
They make sure your services are aligned with your goals, regularly reviewed, and updated when your circumstances change.
This approach ensures: consistent, high-quality care, no gaps or duplication in services, confidence that your wellbeing is being monitored
For families, it also means peace of mind, knowing someone is always keeping an eye on the big picture.
Can I choose my carers?
Yes — your comfort and connection matter most. We’ll match you with carers based on your language, culture, personality, and preferences, and keep your team consistent, so you get to know and trust the same familiar faces.
What if my needs change?
Your care plan evolves with you. If your health or situation changes, your Care Manager will review and adjust your supports to keep them aligned with your goals and wellbeing. We’ll check in regularly to make sure everything still feels right for you.
Are there hidden fees?
No — we’re fully transparent. Before you begin, we’ll clearly explain:
- What’s covered by your government funding
- Any personal contributions (if applicable)
- A breakdown of service costs in your monthly statements
How soon can services start?
That depends on your assessment, funding approval, and care plan. Once your package is in place, we strive to begin services as quickly as possible.
If you’d like to start receiving support while waiting for your package, we also offer self-funded (private) services, which can start almost immediately.
What happens if I’m not eligible for government funding?
You can still access our care privately. Many clients choose to begin with self-funded services, this gives you immediate access to the same quality care, with flexibility to transition to government-funded support later once approved.
How do I switch to Nexia Aged Care?
Switching is simple and supported.
We’ll guide you through three easy steps:
- Contact us – we review your care needs and explain the process.
- Coordinate transfer – we liaise with your current provider to ensure no disruption.
- Start with Nexia – your care continues seamlessly.
What if I’m not yet approved for funding, but need support now
You don’t have to wait to receive care. Nexia offers private (self-funded) services that can start immediately, while you’re waiting for your funding to be approved.
What is the Income Tested Care Fee (ITCF)?
If you’re not a full pensioner, you may be asked to contribute an Income Tested Care Fee. This amount is determined by Centrelink, based on your income, and reviewed quarterly.
To estimate your contribution, visit the My Aged Care fee estimator
Are there lifetime ITCF contribution caps?
Yes — there are government-set caps that limit how much you’ll pay in ITCF fees over your lifetime. These caps stay with you, even if you move to another care provider or change package levels. Centrelink will notify you when you reach your cap.
What is a Referral Code and why do I need it?
Your Referral Code is a unique number from My Aged Care that activates your funding. It lets your chosen provider (like Nexia Aged Care) access your assessment and begin services.
If you’ve misplaced it or are switching providers:
- New clients: Find it on your My Aged Care letter.
- Existing clients: Call 1800 200 422 to reactivate your code.