Residential Aged Care FAQs

Residential Aged Care, also known as nursing homes or aged care homes, provides 24/7 care and support for individuals who can no longer live independently. When you move into an aged care home, you receive your own room and essential services such as meals, laundry, and cleaning, as well as personal care like assistance with showering or using the bathroom. Clinical care is tailored to your specific needs, and there are also social activities, outings, and lifestyle programs to help you stay connected and engaged with the community. In addition to long-term care, short-term or respite aged care offers temporary support, either after a hospital stay to help you regain independence, or when your regular caregiver needs a break. It’s a flexible option designed to ensure you receive the care you need during these transitional times.

Before moving into a residential aged care facility or receiving aged care funding, you will need to be assessed by My Aged Care to determine the level of support you require. You can apply for the assessment yourself by phoning 1800 200 422 or filling in an online application through My Aged Care. Alternatively, any of the following can make a referral on your behalf:

• Hospital professionals and admin staff
• GPs, medical specialists, and nurses
• Community health professionals
• Aged care service providers
• Community workers

The government offers funding based on your eligibility and specific care needs. For more details on how to start the process, click here.

A Registered Nurse is on duty 24/7, supported by a team of qualified care staff. We also have doctors, physiotherapists, speech pathologists, and other allied health professionals who visit regularly, as required. Our team of extended staff includes a range of professionals who support residents’ needs:

• Personal Support Workers
• Enrolled Nurses and Registered Nurses
• Lifestyle Coordinators
• Maintenance and Support Staff
• Chefs and Kitchen/Café Staff
• Allied Health Professionals
• Residence Managers and Administrative Staff

Allied Health Professionals, such as music therapists, occupational therapists, physiotherapists, and psychologists, help ensure the best care for our residents.

We don’t have fixed visiting hours as we consider the home to be a resident’s private space. However, in case of an outbreak (e.g., COVID-19 or flu), visiting hours may be temporarily adjusted. Please contact reception for updates.

At Nexia Aged Care, we offer “ageing in place,” meaning that as residents’ care needs increase, they can remain in their current home. We adapt care to support residents’ evolving physical and mental health needs without needing to move them to a different facility.

Yes. Nexia Aged Care provides individualised, person-centred care and support for people living with dementia across our homes. Our experienced care teams support residents with varying care needs, including assistance with daily living, behavioural and emotional support, and meaningful activities that promote comfort, connection and wellbeing. At Nexia Aged Care, New Gisborne, residents living with dementia can also access our dedicated Dementia Enabling Environment, Lorikeet Lane. This purpose-designed environment provides a safe, calm and engaging space that supports independence, familiarity and wellbeing. At Nexia Aged Care, Footscray, we provide mixed levels of care, including low care, high care, dementia care and palliative care. While Footscray does not have a dedicated Dementia Enabling Environment, our experienced team provides individualised support for residents living with dementia and other complex care needs.

To visit Nexia Aged Care, please complete our Tour form. Our team will contact you to arrange a tour or meeting and answer any questions you may have.

We welcome your feedback! You can either:

• Complete our feedback form.
• Speak directly with a member of our team 1300 384 004.

Yes, you are welcome to continue seeing your own doctor, provided they are able to visit you at the facility. We will work closely with your doctor and other healthcare providers to ensure a seamless and consistent approach to your care.

If a resident’s condition changes suddenly, we have a trained clinical team available 24/7 to provide immediate care. We closely monitor all residents’ health and respond quickly to any changes in their condition. Families will be immediately notified if any significant health changes occur.

There may be a waitlist depending on the availability of rooms and the level of care required. We recommend getting in touch with us early to discuss your options and secure a place as soon as possible.

At Nexia Aged Care, we take pride in our approach to care. We treat each resident as an individual and tailor care to their specific needs, preferences, and lifestyle. We also offer a wide range of social and lifestyle activities to ensure our residents stay active and engaged in the community. Our staff are trained to provide high-quality care and are dedicated to ensuring comfort and well-being.

We offer a wide range of recreational activities, including arts and crafts, exercise programs, music therapy, outings, gardening, and more. These activities are designed to encourage social interaction, promote physical well-being, and provide emotional support. We strive to ensure that every resident has an activity they enjoy.

We have emergency protocols in place to ensure residents are always safe and well cared for. Our team is trained to handle medical emergencies, and we have 24/7 access to healthcare professionals. In the event of a serious situation, families will be notified immediately.